Bluonics Limited Warranty

At Bluonics, we stand behind the quality of our products and are committed to providing reliable customer support. This Limited Warranty covers defects in materials and workmanship under normal residential use and proper installation.

If a product or covered component is found to be defective during the applicable warranty period, Bluonics will, at its sole discretion, repair or replace the defective part or product.

This warranty applies only to the original purchaser and is non-transferable.

Warranty Period

Unless otherwise stated, the following warranty periods apply from the original date of purchase:

1-Year Limited Warranty

• Whole House Water Filtration Systems
• Reverse Osmosis Systems
• UV Water Filtration Systems
• Water Softeners
• Water Descalers

6-Month Limited Warranty

• Fresh Aire Air Purifiers
• UV Ballasts

Consumable & Maintenance Items

The following items are considered consumable or routine maintenance items and are not covered under this warranty, except for manufacturing defects upon initial receipt:

• Sediment filters
• Carbon filters
• Specialty filter cartridges
• RO membranes
• UV lamps (bulbs)
• Quartz sleeves
• O-rings and seals
• Filter media
• Replacement cartridges
• Replacement lamps
• Any other component intended for periodic replacement as part of normal maintenance

These items naturally wear over time and require periodic replacement based on water quality, usage, and proper maintenance.

What Is Covered

This warranty covers defects in materials and workmanship under normal residential use and proper installation.

If a covered product or component is determined to be defective during the applicable warranty period, Bluonics will repair or replace the defective part or product at our discretion.

What Is Not Covered

This warranty does not cover:

• Labor for installation, removal, diagnosis, troubleshooting, or repair.
• Shipping costs for warranty replacement parts outside the contiguous United States (Lower 48 states).
• Normal wear and tear.
• Cosmetic damage that does not affect product performance.
• Damage caused by improper installation or failure to follow the installation instructions.
• Failure to perform recommended maintenance or replace consumable components at the recommended intervals.
• Damage caused by freezing, excessive heat, fire, flooding, lightning, power surges, or other acts of nature.
• Damage caused by misuse, abuse, negligence, accidents, or unauthorized modifications.
• Damage caused by improper water conditions, excessive sediment, iron, sulfur, chemicals, scale, or water outside the product’s operating specifications.
• Commercial or industrial use unless specifically approved by Bluonics.
• Products with removed, altered, or unreadable serial numbers (where applicable).
• Products repaired or modified by anyone other than Bluonics or an authorized service provider.
• Damage caused by the use of non-Bluonics replacement parts or accessories not approved by Bluonics.
• Incidental, indirect, special, or consequential damages resulting from product failure.

Warranty Claim Process

To submit a warranty claim, please contact support@bluonics.com and provide:

• Your order number or proof of purchase.
• A description of the issue.
• Photos and/or videos showing the problem.
• Any troubleshooting information requested by our support team.

Bluonics may request additional information or require the return of the defective component for evaluation before approving a warranty claim.

Shipping

For warranty claims within the contiguous United States (Lower 48 states), Bluonics will provide replacement parts covered under this warranty.

For customers in Alaska, Hawaii, U.S. territories, and international destinations, shipping costs for warranty replacement parts are the responsibility of the customer.

Extended Warranty

For added peace of mind, most Bluonics products are eligible for an optional Extended Warranty, providing protection beyond the standard manufacturer’s warranty.

Extended Warranty plans must be purchased separately and are available for select products. Please refer to the product page or contact our customer support team for availability, pricing, and coverage details.

Limitation of Liability

Bluonics’ liability under this Limited Warranty is limited solely to the repair or replacement of defective products or components covered by this warranty.

Bluonics shall not be liable for any incidental, indirect, consequential, special, or punitive damages arising from the use of, or inability to use, the product, even if advised of the possibility of such damages.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

Need Assistance?

If you have any questions regarding your warranty or need assistance with a warranty claim, our customer support team is here to help.

Email: support@bluonics.com

Thank you for choosing Bluonics. We appreciate your business and look forward to serving you for years to come.