Yes! Your purchase is covered under our warranty.
What we cover
Bluonics warranty covers any defects in the parts or manufacturing of all of our products. We will give you new replacement parts in exchange for any defective parts. This doesn’t apply to consumable items like filters, cartridges, membranes, UV lamps, etc.
This warranty is effective for 1 full year from the date of original purchase.
What is not covered
This warranty does not cover labor for removal or installation or repair, parts not purchased from Bluonics, accumulation of dirt or grime (you are responsible for your own cleaning), systems with the serial number removed or altered, damage from improper storage (high or low temperature, sun damage, etc), damage from a system not installed as instructions directed, anyone other than original purchaser, damage from system abuse or unintended operation of system, acts of God, improper water source, modification, negligence, commercial use of the system, filters, cartridges, RO membrane, incidental damages from system failure, systems used with parts not provided by Bluonics (including tanks, filters, faucets, pumps, diverter valves, filters, cartridges, lamps, glass tubes, ballasts, etc), lack of proper maintenance, or cosmetic damages.
For customers outside of the United States Lower-48 States, the shipping cost for sending parts is not covered as part of the warranty. The customers need to pay for the shipping.
Still have questions?
Please contact us for any further questions you have. We will be more than happy to help.