Refund policy
At Bluonics, we stand behind the quality of our products and are committed to providing excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.
Returns
Returns must be requested within 30 days of the original delivery date. Unfortunately, we cannot accept returns or issue refunds after 30 days.
To be eligible for a return, the item must:
- Be unused, uninstalled, and in its original condition.
- Be returned in the original packaging whenever possible.
- Include all original accessories, adapters, fittings, manuals, hardware, and other components.
Items returned with missing parts, accessories, manuals, or damaged packaging may be subject to a restocking fee of up to 20% or additional deductions based on the condition of the returned product.
Products that have been installed, used, modified, abused, or physically damaged are not eligible for return or refund unless covered under the Bluonics Limited Warranty.
Original shipping charges are non-refundable. Unless the return is due to our error or a defective product covered under warranty, customers are responsible for all return shipping costs.
Return Instructions
To help us process your return as quickly as possible, please ensure that:
- Your name and order number are clearly visible on or inside the return package.
- A copy of your packing slip, order confirmation, or invoice is included inside the box.
- The product is securely packaged to prevent damage during return shipping.
Returns that cannot be identified due to missing order information may experience processing delays.
Refunds
Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process and post the refund.
Damaged or Defective Items
If your order arrives damaged, defective, or with missing parts, please contact us within 7 days of delivery.
To help us resolve your claim quickly, please include:
- Your order number
- A description of the issue
- Photos of the product
- Photos of the shipping box and packaging (if applicable)
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Installed or used products
- Replacement filters, filter cartridges, and RO membranes that have been installed or used
- UV lamps and quartz sleeves that have been installed or damaged
- Custom or special-order products
- Products damaged due to misuse, improper installation, freezing, abuse, neglect, or unauthorized modifications
Late or Missing Refunds
If you have not received your refund after it has been approved:
- Check your bank account.
- Contact your credit card company, as processing times may vary.
- Contact your bank, as refunds may take several business days to appear.
If you still have not received your refund, please contact us at support@bluonics.com.