Refund policy

We stand behind the quality of our products and services.

You're not satisfied with the product? No problem!

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return products must be in original condition. Fees will be applied for missing items (adapters, original box, harnesses, etc).

We gladly accept your return within 30 days of the original purchase

Shipping and handling fees are not refundable. Buyer is responsible for shipping costs incurred shipping products back. Due to the nature of our products, items that have been installed, used or damaged can not be returned for a refund and will not be accepted. A restocking fee up to 20% may apply.

All returns require an RMA (return merchandise authorization) number. Returns without an RMA number may be delayed or returned to the sender.

 

RMA
If you decide to return the product, you will need an RMA number. Please simply contact us to start the return process. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet:

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@bluonics.com.